FAQs
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Are We Right For You? Common Q & A’s
You can pay us in cash on the day or by bank transfer, our invoice will include our banking details. Please add your surname or business name as a reference for online payments.
You can dictate the frequency of our visits, some clients enjoy the reliability of regular weekly cleaning whilst others prefer fortnightly. We are fairly flexible though and good communication is key so you get the level of service you need.
We understand many people have busy working lives or school runs, so we will discuss your schedule with you and fit in as best we can.
We understand the need to keep a business running smoothly with as little impact from us as possible, so we will discuss this with you in your consultation and arrange a time convenient for you and any employees or guests.
Whilst there’s nothing wrong with having a quick tidy up of papers etc, there is no need to clean before we do, that’s our job! Our impartial approach means we simply want to help make life that little bit easier for you, with zero judgement from us, so please don’t worry.
No, we will never touch or move any papers left out. It would be useful if the areas to be cleaned were left clear, but if this is not always possible then we will work around anything left out.
As long as you’re happy to allow us access or to hold keys for your property then you do not need to be present during our visit. Of course if you prefer to be around that’s fine too, we’ll work with whatever you’re comfortable with.
Common Q & A’s cont…
Keys are held in a lockbox that is secured. Keys are only accessed by a Team Leader for the day of the clean.
We are huge animal lovers, in fact all of the team have their own pets. It would be great to have an introduction with them too during the consultation so they can get used to us and we’re not suddenly strangers turning up one day.
If your home or office has an alarm system and you require us to deactivate and reactivate in your absence you will need to give us the code and any instruction for us to do this.
Yes we are fully insured.
Your home or business will be treated with the utmost respect and care, but in the unlikely event of a breakage or damage, we will notify you in writing and contact you as soon as possible.
Yes, another bonus to bringing in the professionals, we will arrive fully prepared with the correct products and equipment to deliver the service you need.
You can message us through our Facebook page or use our contact form or call us direct on 01479 263108 to notify us of any changes or requests. We ask that you give as much notice as possible, ideally 1 week so we can accommodate these changes. We require a minimum of 48 hours notice for cancellations.